1. Free shipping all orders The more you buy, the lower the discount will be.
2.Ship by Air Express, such as USPS, EMS, DHL, TNT, etc. They are door to door service. According to different countries, we will choose the most convenient Air Express for you.
3. When you have completed your order, we will begin processing your order within 2 hours. It usually takes between 1 and 3 business days to prepare your orders.
4. The delivery time is around 15 business days.
5. We are not responsible for the wrong address or can not be delivered. Make sure your shipping address is correct and available.
6. We will provide tracking number and follow-up links through you.
★ Keep in mind that shipments can sometimes be delayed due to unforeseen circumstances (such as the Festival). All shipments are sent fully insured. ★
(1). We only allow a full refund of items that have caused us problems.
(2). If the package returned does not include all the accessories and spare parts delivered, the cost of the accessories and parts will be deducted from the total price of the product and can only justify a partial refund.
(3). If for any reason, you must change the size, color or refund under the reason of "contrary" to the postage deducted from the total price of the product.
The things you should do:
Keep all items and accessories, including the outer carton, label, receipt, service card and other accessories. The item must be new and not used. Contact our customer service representatives promptly and restart the process as soon as possible.
We regret to inform you that we can not offer you a return service if the situations are the following:
1. Deformation or damage to goods caused by the customer and that affect the resale of goods, such as the elimination of the label, the sleeve or the stretched neck.
2. they have been washed.
3. They have been contaminated by cosmetics, perfumes and perfumes.
4. personal and subjective reasons, without quality problems.
We accept changes for a different size or color within 30 days after sending the original order. Please contact us with your order number and a member of our team will help you. Would you like to change items in a different style, get your items for a refund (in accordance with the return policy) and place a new order for the style you prefer to place.
You must contact us before returning the items. All items returned to us should not behave in their original condition, modified or washed, with all the labels attached. The used or dirty items will be returned.
We are not compatible with the shipping costs of exchanges, you will be responsible for the cost of return and shipping and handling related to the shipment of the items exchanged. We recommend that you add tracking and insurance when you send items for your own safety, as we are not responsible for lost shipments. Shipping and handling costs are not refundable.
If you wish to cancel your order in our store, send us an email as soon as possible.
1, You can cancel the order before the item is sent by email to get your full refund within 30 days.
2, if the package was on the way before your cancellation request, you can ask us to return the package to receive your full refund after receiving it.